How the University of Auckland Business School Achieved Maximum Uptime With Pulseway
When you’re responsible for more than 150 servers and hundreds of virtual desktops supporting 12,000 students and 600 staff, downtime isn’t an option. That’s the daily reality for Eugene Chan, Deputy Director of Digital Services at the University of Auckland Business School. To stay ahead of issues, the team needed a smarter way to monitor performance and respond instantly, without being tied to a desk..
Enter Pulseway. This smartphone-based server monitoring solution gave the university’s IT team the power to manage their entire infrastructure on the go. Whether at home or commuting, they now get real-time alerts and can fix issues before users even notice. The result is higher user satisfaction, fewer support calls, and a dramatically reduced workload.
Previously, the team used tools like Spiceworks to ping servers, but performance issues often slipped through the cracks until users complained. Pulseway changed the game by proactively identifying issues and providing a real-time view of what’s working and what’s not.
Chillisoft, Pulseway’s distributor in Australasia, played a key role in bringing the solution to the university. After seeing success internally, Chillisoft introduced Pulseway to the Business School at a tertiary IT conference. The team didn’t even need a trial, they bought 100 licenses immediately.
Installation was quick and simple. Now the IT team manages most tasks directly from their phones. As Chan puts it, “User satisfaction has gone up, our workload has gone down, and the total price tag has been almost negligible.”
Pulseway’s lightweight setup, responsive development team, and mobile-first design make it a perfect fit for busy IT teams that need to stay agile. For the University of Auckland Business School, it’s not just a monitoring tool, it’s a game changer.