MANAGED DETECTION & RESPONSE
ESET MDR through Chillisoft.
Enterprise-Level MDR Protection, for any business customer.
Kiwi run and resourced Managed Detection and Response
Through Chillisoft, you can offer your customers ESET’s enterprise-level MDR protection. The service offers comprehensive and proactive monitoring of organization’s digital infrastructure with detection analysis and real-time response. We’ll have eyes on glass 24/7, covering endpoint detection and response alarms and alerts.
With over 20 years of experience in ESET support and management, Chillisoft make it easy for partners to offer XDR products to their customers with the confidence that our local technical experts will be monitoring and investigating your alarms and alerts to keep customers operations protected!
Why ESET Managed Detection and Response?
- Locally run and resourced in NZ
- 24/7 Eyes on glass
- Tailored reporting
- Proactive threat hunting & monitoring
- Incident investigation, response & reporting
- Fast, guaranteed premium response
The comprehensive security solution for all business sizes!
HUMAN RESOURCE CHALLENGE
Utilizing new, complex security solutions can prove tricky even for organizations with dedicated security or IT teams. Moreover, focusing on the implementation and operation of new tools can divert the focus of an IT team, which may prevent it from executing core operations vital for business continuity
PROVEN EXPERTISE
Keeping up with the rapidly changing cyber threat landscape can be challenging and is sometimes best left to experts—at ESET we have been living and breathing cybersecurity for over 30 years.
LONG-TERM COSTS
Creating dedicated teams and/or hiring security specialists who have the necessary skills and qualifications to investigate, identify and respond to potential cybersecurity threats can result in high long-term costs.
EYES ON GLASS SUPPORT
Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays. Rest easy knowing we have eyes on glass 24/7.
THE ULTIMATE MANAGED SERVICE
With ESET MDR, not only do you get the world’s best multi-layered prevent, detection and response solutions, but also unparalleled ESET expertise to ensure you make the most of them all, thanks to our 24/7 on-call Premium Support
Protection for your IT environment with complete cyber risk management and world-class ESET expertise on call.
- 30+ Years of ESET cybersecurity!
- Reliable
- Complete service
- Proven leading-edge protection
- Understandable & detailed reporting
- Premium support
What's inside?
ESET Detection and Response Platinum
LOCAL TEAMS, LOCAL LANGUAGE
ESET’s local presence enables a very localized approach combined with the expertise of ESET HQ’s malware research team, results in the best possible ESET experience.
- Modern endpoint protection
- Server security
- Full disk encryption
- Advanced threat defense
- Cloud app protection
- Vulnerability & patch management
- Detection & response
- Multi-factor authentication
- XDR / EDR
TAILORED REPORTING
Each organization is different. ESET experts partner with your team to develop a response and remediation plan that takes into consideration your operational specifics to develop a highly customized action plan that balances the business and security needs of your company. A thorough initial assessment before each execution or deployment ensures there are no surprises.
FAST, GUARANTEED RESPONSE
Speed of remediation is critical. ESET’s assistance is available on- demand to help address missing detections for malware and cleaning problems, investigate suspicious behavior and to mitigate ransomware infections much faster, reducing business interruption and minimizing the impact of any attack.
INCIDENT INVESTIGATION & RESPONSE
ESET Detection and Response Premium includes detailed file analysis, reverse engineering, digital forensics and digital forensic incident response assistance, covering the entire incident investigation lifecycle: from threat identification to analysis, subsequent remediation and actionable advice for addressing the root cause of recurring incidents..
PROACTIVE THREAT HUTNING
We investigate data, events and alarms generated by ESET Endpoint Inspector. Our ESET threat hunters review highlighted alarms, investigate their root causes, and compile their findings into comprehensible status reports with actionable advice.
THREAT MONITORING
ESET experts monitor each client’s data daily, issue alerts, compile clear reports and recommend action for threats and breaches.
DEPLOYMENT AND UPGRADE
We perform full endpoint management, installs and configures specific products in the client environment and provides training to ensure their successful operation, thus reducing the overall complexity associated with a new and upgraded endpoint security product, and ensuring business continuity. A thorough initial assessment before each execution or deployment ensures there are no surprises.
Full visibility of your network and endpoints, wherever you are
See the console’s full potential right now.
No need to install or set up anything.
Airtight protection of your IT environment, with complete cyber risk management and world-class ESET expertise on call.
Advanced reports
ESET PROTECT platform provides over 170 built-in reports allowing you to create custom reports from over 1000 data points.
Custom notifications
Use predefined notifications or create your own. The notification system features a full “what you see is what you get” editor.
Single-click management
Actions such as create an exclusion, submit files for further analysis or initiate a scan are available within a single click.
Public API
ESET Inspect features an API that allows effective integration with tools such as SIEM, SOAR, ticketing tools and many others.
What IT Pro's are saying
Eddie King – Information Security Manager
(Tait Communications)
“In the past 16 months since integrating the ESET MDR service into our cybersecurity framework, our experience with Chillisoft has been nothing short of transformative. As a business safeguarding over 1000 endpoints, the capability of ESET to detect anomalies that would otherwise slip under our radar has been invaluable. These are not just minor threats, but complex vulnerabilities that, without ESET MDR could have posed significant risks to our operations.
The SOC service provided by the Chillisoft support team deserves special mention. Their professionalism is evident in the 24/7 monitoring, ensuring that we’re not just another number in their client list. We receive timely alerts, sometimes in the dead of night, keeping our systems secure and our minds at ease. This level of dedication and vigilance is rare and deeply appreciated.
Moreover, the monthly reports we receive from the Chillisoft team have become a cornerstone of our security strategy. These sessions, conducted over Zoom, are not merely formalities but in-depth discussions that offer insights into our security posture. Following these meetings, the digital copies of the reports we receive are comprehensive, allowing us to extract critical data for our monthly executive reports. This process has streamlined our reporting and enhanced our decision-making process.
In summary, our partnership with Chillisoft and the ESET MDR service, have been pivotal in our cybersecurity efforts. We are thoroughly pleased with the service and the peace of mind it brings, knowing that our network is under the vigilant eye of such a dedicated and professional team. To any organisation considering strengthening their cybersecurity measures, we cannot recommend Chillisoft and ESET MDR highly enough.”
Jared Plaisted – CTO (Northcloud)
“As a long time ESET partner, we are happy to be working with Chillisoft / ESET NZ on their MDR service. It gives us great confidence that a partner with over 20 years’ experience in ESET is working with us on providing an effective service where their team of cyber security experts and analyst are looking at the alarms and alerts produced by ESET’s award winning XDR product. We are looking forward to them being an extension of our team.”
Angela S
“It is very much customizable tool. In my opinion it is the most functional, robust and manageable tool than any other.”
Jaliya S
“It is easy to use, simple and understandable. Therefore, we can easily manage the features of it. Also, it is easy to install, configure and update. “
Jason D
“The interface is easy to use and lightweight on the system. When used on a 4+ core device with an SSD, the system impact is negligible for most office tasks.”
Jen D
“I love the way it helps us in detecting unnecessary things that are continuously running our systems behind. In this way it enhances the security of our system.”
ESET PROTECT MDR
Cyber risk management and visibility into your IT environment managed from a single pane of glass console that can be installed on premises or cloud-based, depending on your requirements.
- Management Console
- Endpoint Protection Platform
- File Server Security
- Advanced Threat Defense
- Full Disk Encryption
- Extended Detection & Response
- MDR Service
- Premium Support Service
Windows | macOS | iOS | Android and more
Get in touch with us to discuss MDR.
System requirements and license information
ESET PROTECT MDR
Supported operating systems
License Information
Supported operating systems
Microsoft Windows 11, 10, 8.1, 8, 7
ARM64: Please note that on Microsoft® Windows® on ARM, some features and functionalities are not supported. Read more
macOS 10.12 and later. ESET Endpoint Antivirus for macOS version 7 onwards provides native support for ARM-based Apple chips
Ubuntu Desktop 18.04 LTS 64-bit and RedHat Enterprise Linux (RHEL) Desktop 7 64-bit
Android 5 (Lollipop) and later
iOS 9 and later
Subscription for Microsoft 365 to connect with the tenant (Exchange Online, OneDrive, SharePoint Online, Teams)
License Information
Remote management platform is available as cloud-based or on-premises deployment. No need to buy or maintain additional hardware, reducing the total cost of ownership.
Mix and match your licenses as needed
ESET Unilicense covers all the bases, allowing you to mix and match endpoint protection without wasting a single license.
Add additional devices at any time
You can purchase licenses for additional computers, laptops, mobile devices and servers any time.
Transfer a license to another computer
You can transfer a valid ESET license to a completely new computer from the original one. In addition, you can switch from one OS to another.
Switch to a different platform at any time
It’s easy to switch your protection from one platform to another at any point during the license term without having to purchase additional licenses.
Managed Detection and Response (MDR) and Premium Support services
Read the terms and conditions for provision of these ESET services here.