Imperva WAF and DDOS, Managed through Chillisoft.
Proactive Protection for Your Digital Frontline.
Kiwi Run WAF and DDoS Protection by Imperva Through Chillisoft
This service is purpose-built for organisations across New Zealand and Australia, offering a regionally aligned solution that combines global-grade protection with local expertise. Whether you’re a mid-sized business or a large enterprise, our managed services help you stay ahead of evolving cyber threats—without the need for in-house security specialists.
Operating during standard business hours—Monday to Friday, 9:00 AM to 5:00 PM NZST—our team monitors, manages, and fine-tunes your Imperva WAF and DDoS configurations to ensure optimal protection and performance.
Key Features of Imperva WAF and DDoS
DDoS Protection: Real-time detection and mitigation of Distributed Denial-of-Service (DDoS) attacks to ensure uninterrupted access to website and web applications.
Business Hours Support: Expert support team available during business hours to address incidents, perform updates, and respond to security alerts, ensuring rapid resolution of issues.
Business Hours Support: Expert support team available during business hours to address incidents, perform updates, and respond to security alerts, ensuring rapid resolution of issues.
Imperva WAF Management: Continuous configuration, monitoring, and optimisation of the Imperva WAF to protect against web-based threats, including SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities.
Performance Optimisation: Fine-tuning of WAF policies to minimise latency while maintaining strong security, ensuring a seamless user experience for customers.
Threat Intelligence: Integration of Imperva’s global threat intelligence to proactively defend against emerging threats.
Reporting and Insights: Monthly reports detailing security events, blocked attacks, and performance metrics, providing transparency and actionable insights for customers.
What's Inside?
Key Features of Imperva WAF and DDoS
Local Teams, Local Expertise, Business-Hour Support
Chillisoft’s local presence across New Zealand and Australia ensures a personalised, regionally aligned approach to managing Imperva WAF and DDoS protection. Backed by global threat intelligence and delivered by local cybersecurity experts, we provide the best possible protection and support—right when you need it.
- Real-Time Protection
- WAF Security
- Business Hours Support
- Geo & Bot Blocking
- Local Specialists
Management – Optimised
Imperva WAF Management: Continuous configuration, monitoring, and optimisation of the Imperva WAF to protect against web-based threats, including SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities.
Real Time Detection
DDoS Protection: Real-time detection and mitigation of Distributed Denial-of-Service (DDoS) attacks to ensure uninterrupted access to website and web applications.
Support When it Matters
Business Hours Support: Expert support team available during business hours to address incidents, perform updates, and respond to security alerts, ensuring rapid resolution of issues.
Comply to Regulations
Compliance Alignment: Configurations and reporting aligned with New Zealand’s privacy and data protection regulations, including the Privacy Act 2020, to support compliance obligations.
Performance Optimisation:
Fine-tuning of WAF policies to minimise latency while maintaining strong security, ensuring a seamless user experience for customers.
Threat Intelligence:
Integration of Imperva’s global threat intelligence to proactively defend against emerging threats.
Imperva DDoS & WAF Protection – Service Level Agreement (SLA) Details – What’s Included
At Chillisoft, we understand how critical uptime and security are for New Zealand’s tertiary education providers. That’s why we offer a responsive, reliable SLA to ensure your digital assets are protected around the clock. We understand that digital security is essential to maintaining trust, continuity, and operational resilience. Our Service Level Agreement (SLA) outlines our commitment to providing fast, effective, and reliable support for Imperva’s DDoS and Web Application Firewall (WAF) solutions.
Incident Response Times:
We prioritise incidents based on urgency to ensure the fastest and most effective response:
| Priority Level | Examples | Response Time | Action Timeframe |
|---|---|---|---|
| Critical | Active DDoS attack, critical WAF rule breach | Within 1 hour | Mitigation starts within 2 hours (business hours) |
| High | Potential threats, major performance issues | Within 2 hours | Resolution plan within 4 hours (business hours) |
| Medium | Config changes, non-critical alerts | Within 8 hours | Resolution plan within 8 hours (business hours) |
| Low | General queries, reports | Within 16 hours | — |
Imperva DDoS & WAF Protection – Service Level Agreement (SLA)
At Chillisoft, we understand how critical uptime and security are for New Zealand’s tertiary education providers. That’s why we offer a responsive, reliable SLA to ensure your digital assets are protected around the clock.
Onboarding and Enablement:
We provide more than just deployment—we ensure your security solution is fully integrated and aligned with your operational needs.
Training (Optional):
We offer optional training sessions to equip your IT team with the knowledge and confidence to manage your security environment:
- – Guided walkthroughs of the Imperva dashboard and alert management features
- – Best practices for incident response and ongoing monitoring
- – Customised content tailored to your team’s experience and responsibilities
Onboarding
Our onboarding process includes:
- – Customised setup of Imperva’s WAF and DDoS protection based on your website architecture and application requirements
- – Integration with your existing infrastructure and security policies
- – Initial testing and validation to ensure full coverage and performance
DDoS Protection
DDoS attacks are increasingly sophisticated and often automated, leading to significant financial and reputational damage from even brief downtime. Imperva DDoS Protection provides fast, scalable defense against advanced attacks, ensuring your operations remain available. Whether the threat targets the application layer, network layer, individual IPs, or DNS Servers, Imperva swiftly mitigates disruptions, safeguarding your infrastructure and enabling quick recovery.
Web Application Firewall (WAF)
IMperva Web Application Firewall (WAF) stops application attacks with near-zero false positives. Backed by a global SOC that creates and tests new rules in production so you don’t have to, Imperva WAF allows you to deploy in block mode with confidence.
Why Choose Chillisoft?
Chillisoft is a trusted cybersecurity partner for New Zealand’s tertiary education sector. We bring together deep industry knowledge and world-class technology to deliver security solutions that are both effective and practical.
Sector Expertise:
We understand the unique challenges faced by educational institutions, including compliance, data protection, and service continuity
Proven Technology:
Powered by Imperva, a global leader in application and data security
Tailored Solutions:
Every deployment is customised to your environment to ensure maximum protection and minimal disruption
Local Support:
Our New Zealand-based team of certified cybersecurity professionals is available when you need them, offering responsive and knowledgeable assistance
CONTACT
New Zealand
Ph: +64 9 309 3281
Address: Level 1, 162 Grafton Road, Grafton, Auckland 1010.
Postal: PO Box 7429 Victoria Street West,
Auckland 1142, New Zealand
Australia
Phone: +61 3 8682 9963
Address: Level 6, 100 Walker Street,
North Sydney, 2060
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SUPPORT
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