Chillisoft Managed Services for Imperva WAF and DDoS Protection

Service Overview

Our Business Hours Managed Services for Imperva Web Application Firewall (WAF) and DDoS protection provide robust and proactive website and web application protection. Designed to meet the unique needs of New Zealand and Australia based organizations, this service ensures the security, availability, and performance of digital assets during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM NZST).

Key Features

· Imperva WAF Management: Continuous configuration, monitoring, and optimization of the Imperva WAF to protect against web-based threats, including SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities.

· DDoS Protection: Real-time detection and mitigation of Distributed Denial-of-Service (DDoS) attacks to ensure uninterrupted access to website and web applications.

· Business Hours Support: Expert support team available during business hours to address incidents, perform updates, and respond to security alerts, ensuring rapid resolution of issues.

· Compliance Alignment: Configurations and reporting aligned with New Zealand’s privacy and data protection regulations, including the Privacy Act 2020, to support compliance obligations.

· Performance Optimization: Fine-tuning of WAF policies to minimize latency while maintaining strong security, ensuring a seamless user experience for customers.

· Threat Intelligence: Integration of Imperva’s global threat intelligence to proactively defend against emerging threats.

· Reporting and Insights: Monthly reports detailing security events, blocked attacks, and performance metrics, providing transparency and actionable insights for customers.

Benefits

· Enhanced Security: Protects sensitive data and services from cyber threats.

· Reliable Access: Ensures online services remain accessible to stakeholders, even during attempted DDoS attacks.

· Cost-Effective: Business hours support provides enterprise-grade security tailored to operational needs, optimizing resource allocation.

· Peace of Mind: Allows IT team to focus on core educational objectives while we manage web security.

Service Scope

· Coverage: 9:00 AM to 5:00 PM NZST, Monday to Friday, excluding public holidays.

· Response Time: Guaranteed response within 1 hour for critical incidents during business hours.

· Service Level Agreement (SLA): 99.9% uptime for Imperva services, with proactive monitoring to minimize disruptions.

· Response SLA:

o Critical Incidents (e.g., active DDoS attack, critical WAF rule breach): Response within 1 hour, with mitigation initiated within 2 hours during business hours.

o High-Priority Incidents (e.g., potential security threats, significant performance issues): Response within 2 hours, with resolution plan within 4 hours during business hours.

o Medium-Priority Incidents (e.g., configuration adjustments, non-critical alerts): Response within 4 hours, with resolution plan within 8 hours during business hours.

o Low-Priority Incidents (e.g., general inquiries, reporting requests): Response within 8 hours during business hours.

· Onboarding: Initial setup and configuration of Imperva WAF and DDoS protection tailored to website and applications.

· Training: Optional training sessions for IT staff on Imperva dashboard navigation and basic incident response.

Why Choose Us?

Our team of certified cybersecurity professionals specializes in securing educational institutions, understanding the unique challenges faced by organizations. With Imperva’s industry-leading WAF and DDoS protection technologies, we deliver tailored, reliable, and compliant security solutions to protect your digital presence, ensuring trust and continuity for New Zealand’s tertiary education community.