GLOBAL OUTAGE

How ESET Handles Updates

The recent global IT outage put tremendous pressure on IT operations including banks, airports, payment systems and others either directly or indirectly.  Most commentators have blamed a faulty security software update. While updates are vital in maintaining safety, deployment and testing must also be carefully considered. ESET has over 35 years of experience providing protection with care, including regular updates and innovations in cybersecurity for over a million users world-wide. 

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Live on CNN, Jake More, ESET Global Security Advisor,  spoke about the recent global outage. 

  • Distributed agents – the management agent and protection agent are distributed separately for increased redundancy (a single agent is a single point of failure).

  • Auto-update is default-enabled for the agents; however there are various configuration options, including to apply the changes “after reboot” (large-scale issues can be prevented).

  • ESET encourages users to maintain proper update procedures, and to both install and promote good behaviour – first, install updates in a test environment, then proceed with deployment.  Archived versions are maintained in a software repository to ensure the ability to rollback to previous builds if needed.

  • Distribution of modules is via “pre-release,” “release,” and “delayed” update servers – so critical infrastructure operators can choose an appropriate “risk-averse,” approach whereby any issues can be managed. In cases where there is a roll out of larger changes, they are released in “batches”,  carefully monitoring any impact to prevent issues from happening.

  • After decades of operations, ESET’s quality assurance processes and behaviours are fine-tuned to such a degree that that technical teams even avoid delivering large or critical updates at the end of the work week when staffing levels may be low. Even so, ESET is a strong proponent of cyber resilience strategy implementation, as incidents of the magnitude seen this week can occur (whether caused by outages, natural disasters, malicious attacks or errors) and swift remediation often comes through preparedness.

  • All updates are digitally signed, and the signature is verified in several stages of the update process. This failsafe means that a corrupted update would be rejected by the agent.

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Vulnerability Assessment

• Scans thousands of applications, such as Adobe Acrobat, Mozilla Firefox and Zoom Client, and supports multiple versions of Windows (and, soon, macOS) 

• Detects over 35,000 common vulnerabilities and exposures (CVEs)—and growing 

• Automated scans with customizable schedule settings 

• Prioritizes and filters vulnerabilities by exposure score and severity • Vulnerability reports of most-vulnerable software and devices 

• Supports multitenancy in complex network environments; enables visibility of vulnerabilities in specific parts of the organization 

• Database of vulnerabilities, CVSS 2.0 and CVSS 3.1 

• Unified overview via the ESET PROTECT Cloud console, with multi-language support and light demands on your IT infrastructure

Patch Management

• Launch immediate updates and patching via customizable options, or manually 

• Simplify your patching process: prioritize critical assets and schedule the remainder for off-peak times to avoid interruption. 

• Register and track exceptions for patches of selected applications 

• Provides an updated inventory of patches with patch name, new version of app, CVE, patch severity/importance, affected applications 

• All patches available via the ESET PROTECT Cloud console

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