Pulseway Assist is an AI-driven enhancement designed to revolutionize IT ticketing and business workflows. Powered by Microsoft Azure, it seamlessly integrates AI into the PSA platform, making ticket management smarter, faster, and more efficient. Features like Smart Ticket Summary, Smart Writing Assistant, and Smart Resolution Summary empower IT teams to streamline processes, enhance documentation, and improve service delivery.
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Chillisoft specialist cybersecurity services are designed to support partners and organisations that need deep technical expertise, customised implementation, or enhanced support for advanced security use cases.
Our specialist services go beyond standard product deployment. We work alongside your team to solve complex challenges across areas such as managed detection and response (MDR), identity threat detection, threat intelligence integration, and security posture improvement. Whether you’re resource-constrained or dealing with a high-risk environment, we help extend your capability.
Available services include:
White-labelled 24/7 MDR using ESET Inspect XDR
Identity Detection & Response (IDR) for identity-centric threat monitoring
Risk-based vulnerability assessments and third-party risk evaluation
Integration support for SIEM, XDR, and threat intelligence platforms
Strategic advisory on Zero Trust, compliance, and architecture
Incident response readiness and threat hunting support
We partner with industry-leading vendors like ESET, Armis, Netskope, Saviynt, and others to deliver proven solutions, backed by specialist deployment and tuning assistance.
Chillisoft’s in-house team combines technical depth with local market understanding. Whether you’re a partner looking to expand your offering or a security lead tackling a specific initiative, our specialist services help close the gap between need and execution.
With Chillisoft specialist cybersecurity services, you get trusted guidance, responsive support, and measurable security outcomes, without the overhead of building everything in-house.
Contact us to scope a service engagement that fits your goals, timeline, and team capacity.
Pulseway’s Remote Monitoring and Management (RMM) platform empowers IT professionals and MSPs to efficiently manage small business IT environments. With mobile-first functionality, instant notifications, automation, and patch management, you can monitor, resolve issues, and boost productivity from anywhere. Whether it’s OS patching, asset discovery, or secure remote control, Pulseway ensures seamless IT management without complexity.
Gain robust protection against cyberattacks with our penetration testing services. From real-world Black Box tests to comprehensive White Box assessments and efficient Grey Box approaches, we specialize in identifying and mitigating vulnerabilities to safeguard your business.
Enhance your cybersecurity strategy with our expertise in adaptive architectures, SOAR capabilities, threat hunting, advanced analytics, and threat intelligence integration. Stay ahead of cyber risks with holistic, proactive defense solutions.
Tripwire IP360 delivers enterprise-class vulnerability management with holistic visibility, integrated ecosystem support, and actionable reporting. Its unique application-centric approach ensures accurate risk scoring and effective mitigation prioritization for IT, OT, and cloud environments.
ESET Health Check offers businesses an expert-led assessment of their IT security, covering management server performance, endpoint health, and policy reviews. Designed for companies navigating remote work challenges, it ensures stronger cybersecurity infrastructure.