1:00 – Welcome
1:15Â Â – Introduction to Pulseway RMM and PSA
1:25Â – Demo of RMM
1:35 – Demo of PSA
1:45 – Commercials and how to trial
1:55 – Q&A
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Built on reliable and cutting-edge innovation, Pulseway Assist is the advanced AI-driven enhancement designed to REVOLUTIONIZE IT ticketing and business workflows. Powered by a strategic partnership with Microsoft Azure, a trusted leader in AI technology, Pulseway Assist seamlessly integrates AI capabilities into the PSA platform, making ticketing management smarter, faster and more effective.
Bala is a seasoned Senior Solution Engineer Lead and Managing with over 14+ years of experience in driving technical innovation and business growth. Renowned for his leadership skills and technical acumen, he has successfully led high-performing teams, managed complex pre-sales activities, and developed tailored IT solutions that align with business goals. He excels at identifying customer needs, evangelizing technology, and forging strong relationships with key decision-makers to drive business outcomes. His ability to build and lead teams, combined with his deep technical expertise, has been instrumental in delivering impactful solutions that generate measurable business value and maximize customer satisfaction.
Bala’s expertise spans multiple domains, including IT management, cybersecurity, IT service management (ITSM), IT Endpoint Management (ITEM) and IT operations management (ITOM), with a strong focus on leveraging cutting-edge technologies to solve complex business challenges. His consultative approach and strategic thinking have enabled organizations to optimize their IT investments and achieve long-term operational success.
Brad Collins is the Enterprise and MSP Business Manager for ESET, focusing on our MSP partners and customers with our Complete, Enterprise and Elite products with the goal of allowing our MSPs to increase the security of their customers in an easy and cost effective manner. Brad has worked in IT Companies and MSPs for just over 20 years including growing one of those companies from 6 to 55 staff and is applying his wealth of real world experience in customer expectations and security solutions in this role to discuss the wider ESET product stack with MSPs.
Lukesh is a Certified Cybersecurity Expert with 8+ Years of IT Industry Experience. He has a proven track record in solution building, particularly in prioritizing and developing the EDR security platform at Chillisoft. Lukesh holds certifications as a Netskope, ESET, and LogRhythm Certified Engineer, as well as being a certified ESET and LogRhythm Trainer. Notably, Lukesh has conducted 43 successful trainings across New Zealand!
Pulseway PSA helps you scale and simplify your IT processes and projects, and upgrade your service delivery with all-in-one software. Powered by Pulseway Assist, be ready to supercharge your operations with AI features and powerful Automation workflows.
Built on reliable and cutting-edge innovation, Pulseway Assist is the advanced AI-driven enhancement designed to REVOLUTIONIZE IT ticketing and business workflows. Powered by a strategic partnership with Microsoft Azure, a trusted leader in AI technology, Pulseway Assist seamlessly integrates AI capabilities into the PSA platform, making ticketing management smarter, faster and more effective.
The Smart Ticket Summary feature analyzes service desk tickets and provides a high-level summary of key details, actions taken, and next steps
With a single click, the Smart Writing Assistant feature empowers and aids technicians to generate professional, concise and end-user-friendly responses.
The Smart Resolution Summary feature assists technicians in generating comprehensive resolution summaries by compiling all steps taken during ticket handling for improved documentation and service history
Maximize profitability, efficiency, and scalability while providing seamless and reliable IT support.
Pulseway streamlines your operations and enhances service delivery, ensuring user satisfaction and business success.
Chillisoft will help you understand how Pulseway can help with your IT needs.
